The DIY Doctor Story
We were born after a really bad customer experience in a national DIY “Shed” one evening. Our Mike Edwards (more about him below) saw what was happening and stepped in to help the customer and direct them to the products that they actually needed for their project. It wasn’t the shop assistance fault; he simply didn’t have the knowledge, experience or training in the building trade to help people properly.
Seeing that there was a way to stop this happening, when Mike got home he immediately wrote to the store to offer a simple Q&A service where shoppers could ask an experience and trained tradesman their questions. They went for it, and for 6 months Mike and the team from his building company answered email questions on the lunch breaks. It was a huge success!
So much so, that after 6 month, Mike was called back to the plush head office to meet the Managing Director. Knowing he was really helping people all over the country, Mike was excited to see where this might lead, however their idea was quite different. They suggested that Mike pay them for the privilege of answering their customers questions because of the publicity it brought him and his small Somerset building company.
Not thinking that this was entirely fair, he explained his point of view and declined their offer – using just two choice words!
On the drive home, Mike heard a radio advert promoting a company making websites. Not knowing much about the new fangled “interweb” he made a few call s when he got home. Within a couple of months he had published all the answers to the questions he had from the DIY Stores for everyone to read, and was answering more which were posted on the website.
At the time the internet was not so widely used, but there was always a steady stream of people looking for information, advice and help which we provide for free to anyone who needs it. We are almost entirely funded by advertising, which allows us to keep providing our service for free.
DIY Doctor is committed to putting the customer first, providing a platform for novice and experienced Home Improvers so they can get together with experienced tradesmen to share knowledge, skills and experience about anything to do with house and home, from building skills to gardening, and from tool reviews to Avoiding Cowboy Builders.
Nearly 20 years down the line our integrity has been rewarded by invitations to become members of the National Home Improvement Council and repeated appearances on British radio and television programmes such as BBC Watchdog. We have written a Master Basic DIY book which is now in its second edition and we appear as guest presenters at Home Building and Renovating Trade Shows all over the UK.
As well as a team of builders providing new information on the website daily, we have an incredibly loyal and hardworking back-room staff of four.
Meet the Team
Charles (above left) supreme commander of all things financial and Mike (above right), wholly in charge of our Brand Management and construction lead. These guys love the challenge of providing solid, straightforward information to home improvers in ways which they can understand and which have an element of fun attached. They both share the same idea about DIY Doctor which drives them to produce the very best site they can:- Whatever the user is happy with today, may not be good enough tomorrow.
Above is the wonderful Lara. We say that Lara is in charge of making “beautiful” as she is the graphic designer on the team. She spends her days trying to make the site, our diagrams and pictures appealing and easy to understand before they are published. She also works with our sponsors to design their advertising banners and other creative artwork.
Someone has to keep website working. James, known as Jimbob, is almost a spy with his mastery of code and other weird and mysterious stuff that happens in the back of our servers. He has been with DIY Doctor over a decade now, and without him. Well, we’d rather not think about that.
Supporting us is a fabulous team of time served tradesman who contribute to and edit all the articles that we publish. You will be able to meet many of these guys at the tradeshows we attend, where they present at our Tricks of the Trade Theatre.
If you think that you have what it takes to be a DIY Doctor Master Tradesman, please get in touch here.
Between us we strive to:
- Bring you honest and real DIY advice using trade knowledge communicated in an easy to understand, fun way
- Bring you advice on the latest technologies and information regarding the rules and regulations concerning your home
- Protect you from rogue traders by serving you all the information you need to make the right choices, check traders out and work to a contract to ensure a successful conclusion for all concerned
- Put you in front of only products and services we would be happy to use ourselves
- Give you access to thousands of pages of How To information regarding DIY and home improvement projects you can undertake in your home
- Show you the best tools and products informative videos
- Maintain a huge DIY Community with our on-line forum
- Bring you trade tools at DIY Prices
If you would like to contact the DIY Doctor team please visit our Contact Us page
There are also opportunities to advertise on the DIY Doctor website, find out more on our Advertise With DIY Doctor page