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I just wanted to let people know what great customer service I have recently received from LG Harris.

I have recently bought my first house, and had quite a lot of interior decorating to do, so had bought a set of five Harris finesse brushes. Unfortunately, on first use, one of the brushes started shedding bristles (obviously very annoying) and so I had to give up using that one.

I wrote a letter of complaint and returned the brush to Harris, and within a week I had received a letter back apologizing for the problem and giving reason why this very occasionally happens. It also stated that they would be sending me some replacement brushes seperately, which arrived the next day!

Prompt reply, great service, and restored my faith in Harris!


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