Welcome to DIY Doctor's blog


Dec 27

cowboy blog picture3 The cowboy builder story (Part 4)Experian, a global credit information group, lists over 515,000 companies in a huge number of categories in the construction industry. In its public database, where it uses information from Yellow Pages and other sources, there are categories ranging from Energy Conservation Consultants to Sash Window Repairers.   

However, a 2010 report commissioned by Key Note Market Research lists only 340,000 ‘firms (employing around 2 million people)’ actually registered to the industry through HMRC, Trade Associations, Companies House.

This means there could be as many as 200,000 unregistered companies out there. These are guys that are deliberately getting under the radar in any form of registration including the most basic of requirements, Public Liability Insurance.

The Key Note House building report 2011 states that the output of the housing sector was estimated to be £32.6bn. The private sector accounts for 68% of this output, with repair, maintenance and improvement accounting for 50% of that amount.

This totals £11bn being spent in an industry where, according to the surveys, almost 40% of the industry workforce is not registered as an accountable agency!

From a survey conducted by the Federation of Master Builders in the last quarter of 2010 it is seen that 32% of registered building companies has experienced a decline in the work coming in. This, it was concluded, was due in part by more DIY work being undertaken as well as more work being given to the cheaper, unregistered tradesmen. This in turn was seen to be due in part to the increase in the VAT rate to 20%.

Enquiries to the FBM for renovation and repair work were down 25% in the first quarter of 2011 indicating that a great many home improvers are looking for cheaper ways of getting work done. This confirms what DIY Doctor has been saying for a long time. Home owners think they are saving money by employing unregistered trades.

(Source: Federation of Master Builders, State of Trade survey Q1, 2011)

While researching the number of small construction companies that have public liability insurance DIY Doctor has only been able to find information dating back to 1999 where a commercial insurance for small businesses Market Assessment was done by Key Note Market Intelligence and noted that insurance in general is a low priority for small businesses with public liability being ignored as an acceptable risk.

You can find out more about avoiding cowboy builders by using our Home Improver Protection Solution.

 Please post your comments to help us provide the best support we can for home improvers.

Dec 26

cowboy blog picture2 The cowboy builder story (Part 3)As early as March 2005 a critique was published by G.D.Holt and D.J Edwards, both academics in the Department of Civil and Building Engineering at Loughborough University, and writing for the Journal of Construction research.  They stated that because of the home improvers fear of ‘cowboy syndrome’, approximately £4bn worth of required domestic repair and maintenance work actually went undone, leading to dilapidation and further disrepair. This contributes to the NERD problem discussed in part 2 of this cowboy story.

(Ref: Domestic Builder Selection in the UK housing repair and maintenance sector)

The report concluded that despite several futile attempts by trade bodies and Government schemes, the best way to tackle this problem was from the ‘demand side’. This means educating the consumers and helping them learn ways to avoid cowboys. DIY Doctor and Service Magic are doing just that.

Independently, the DTI reports (as early as 2001) that over 50% of UK construction companies are one man bands while 35% employ 2 or 3 workers.

Many of these workers are not registered at either Companies House or with HRM and the Holt report above indicates that a great number of these people are slipping under the income tax and VAT radar. They are being allowed to make profits because many home improvers take advantage of cash offers from them. Unfortunately, as further statistics show, the ultimate cost is greater than the savings.

As long ago as July 1999 the Builders Merchants Journal reported in a survey that 89% of home owners agreed that there should be a law preventing unregistered tradesmen from trading and a huge 95% agreed that, at the very least, workers in the building industry should be registered like workers in other industries.

In the Contract Journal, January 2003, a further survey carried out by NEMS, a market research company, showed that 51% of people do not trust tradesmen, 40% say they would never use someone who was not approved and 54% would be happy to pay more to use an approved tradesman.

You can find out more about avoiding cowboy builders by using our Home Improver Protection Solution.

Please post your comments to help us provide the best support we can for home improvers.

Dec 25

cowboy blog picture1 The cowboy builder story (Part 2)The skills gap reported by Confused.com in the same survey, showed one of the reasons for an increase in the use of UK tradespeople by concluding that Britons over estimate their DIY skill level dramatically when it comes to undertaking home improvement projects.

A survey by Halifax in April 2008 and repeated since, shows that 7 million British households are now living with some form of unfinished home renovation project and 1 million of these have been in this position for more than 10 years. Halifax have christened these people NERDS, standing for Never Ending Renovation Disaster.

The impact of this has been huge in terms of the number of people now turning to “cheap” builders to put matters right when homeowners realise that it is now becoming very hard to sell a house in anything less than perfect condition if a true value is to be realised.

This has placed a demand on the building industry to provide more labour and with fewer apprenticeships available and less money for training, together with a labour attitude of general unwillingness to spend money on insurance and instruction, much of this labour is less than qualified.

An abstract from a report by Martyn Dyson from the Business Journal, Mortgage Strategy on 24th October 2011, states that there are (mortgage) borrowers out there that want to upsize but do not feel it is possible. A possible solution is to improve and in some circumstances this can be more cost effective than moving.

The example he gives is the £40,000 difference in moving from a 3 to 4 bed property when to have an additional bedroom added as an extension to the property can amount to only £30,000 in many cases.

The homeowner, armed with these facts, sees (in a great many cases) only the savings and financial rewards. Mike Edwards of DIY Doctor Ltd says “Unfortunately, our research and our own surveys show that the home improver very often fails to undertake vital research in commissioning the right tradesperson and the complexities of the build itself.”

“Very often,” continues Mike, “the home improver will not have a definitive idea of what they actually want and will rely totally on the tradesman’s experience to support their basic ideas. Unfortunately because of all the reasons presented in this blog, it would seem that a huge number of tradesmen these days do not have either the experience or the interest to do this. The home improver is then left dissatisfied and most often out of pocket.”

You can find out more about avoiding cowboy builders by using our Home Improver Protection Solution.

Please post your comments to help us provide the best support we can for home improvers.

Dec 24

cowboy blog picture The cowboy builder story (Part 1)This series of 5 blog posts explores the rise in numbers of rogue tradesmen in the UK.  The research was carried out by DIY Doctor Ltd courtesy of the British Library in December 2011.

Rogue Traders of all kinds have been around since time immemorial and will never go away completely but it is DIY Doctor’s intention to bring the portion of this problem which is attributable to the Building Industry to the attention of as many people as possible so that we may be able to introduce a level of transparency and integrity into our industry.


How it all started

The home improvement boom started in late 2007 when internet research company Hitwise, concluded that DIY and home improvement activity was increasing. There was a 25% increase in internet searches for the top ten DIY related “How To” queries in the 12 months to September 2008.

The company said it looked as if people were starting to improve their existing houses rather than move. The interesting thing about the growth in home and garden retailers is that it applies both to DIY retailers, such as B&Q, Screwfix and Homebase, and furniture retailers such as IKEA, Laura Ashley and Wilkinson Plus. Both types of retailer had increased their share of internet visits significantly over the last 12 months.

This coincided with a survey by Nationwide that the average price of a UK home was 16.6% lower in September 2009 than it was at the start of 2008.

According to various polls and research by building societies and insurance companies this trend has continued over the last 2 years and, in information released by Survey of English Housing, Communities and Local Government, a staggering 56% of all mortgage owner equity released from properties in England is spent on home improvement and renovations.

However, according to a survey by Confused.com in July 2008, 6 million adults (10% of the population!) admitted to having a disaster of some kind in the home with DIY mistakes, with 10% of those responding admitting the mistake was so bad they had tried to claim off their home insurance.

You can find out more about avoiding cowboy builders by using our Home Improver Protection Solution.

 

Please post your comments to help us provide the best support we can for home improvers.

Dec 16

Our new video gives great advice on how you can find a reliable and insured tradesman for your home improvement project.

 
It talks you through Step One of our Home Improver Protection Solution with our ‘Find a Tradesman’ scheme. We run this in partnership with ServiceMagic, so you can receive up to three free, no obligation quotes to help you find the right trademan in your local area for the job you need.