telephoned AA emergency last night, key stuck in lock of main door,couldnt lock front door. After arguing with them, as they said I wasnt covered, they eventually sent a locksmith out. He didnt want to fix the door lock,as it was 11 oclock at night, he said it was probably the mechanism, so he clamped it shut with plastic clamps.
I have been left with door clamps, key still stuck in lock, we cant go out of the front door and leave the house ,as we cant lock the door from the outside. We have to go through 2 other properties and 3 gates so we can get into the house via the rear door.
We cant lock the front door, the insurance say that they have made the door secure, and it is now my responsability to get the door lock/ mechanism fixed.
Are they allowed to do this..my home insurance says I have to have a 5 lever lock on the main door, well I have only 2 plastic clamps between my family and the bad world outside.
AA Home emergency cover is not worth the paper it is written on.
Any advice anyone?