AWFUL SMELL FROM HOTPOINT WT960 ULTIMA WASHING MACHINE!

[ccullen]

I have a problem with an awful smell coming from inside the drum of my washing machine. A new trap was installed but the smell is still there, and I can't leave washing on a 'rinse hold' programme because of the smell. Drains, etc have been checked and there is no blockage. There is no smell from the sink drain. If I don't use the machine for a couple of days the smell is terrible. I've also used Domestos (just a small amount) to do a rinse/wash cycle. PLEASE... does anyone have any suggestions as to what is causing this awful smell?!! Thank you.

[fredanddeb]

I was wondering if you had found a solution to the problem as my wt960 has just started dong the same thing, we have also emptied and cleaned the trap to no avail.
Thanks

[ccullen]

Thank you for replying to my question. However, I've not really found the answer to this ongoing problem. I know I shouldn't have to do this, but I used about half a teacup of Domestos Bleach and did a 'wash' for about 1 hour. I now leave the door open slightly after each wash. The smell is still there, but not quite as bad. I complained to Hotpoint regarding this, but each time an engineer called he said he could smell something, but wasn't sure. He left me a powder product to use to clean the inside of the machine, but this didn't make any difference. I complained many times to Hotpoint, even asking for a refund but they were not forthcoming; they did however give me an extra one year's warranty which is now up! So all in all, I've had this horrible smell for two year's now, ever since I purchased the appliance. Oh, and another thing, I can't leave washing in the machine once the programme is finished because the clothes then smell. I've never had this problem before with any washing machine, but this is the first 'cold water' one I've had - my other machines were hot and cold fill, and I didn't have this problem. I wonder if it has anything to do with the cold water supply!!! I'm clutching at straws now! Hope you find a solution, if you do, drop me a line, and good luck!

[fredanddeb]

Thanks for your time, and I will certainly get in touch if I find a solution.

[Dadwood]

I expect by now you will have solved your problem but as I've only just read of your dilema I thought I'd reply just in case you are still suffering. We had precisely the same problem a year ago. When an engineer visited he had to remove the pump and all the rubber pipes and gaiters from underneath the drum and clean them all. They were all choked up with a white paste-like residue that stunk terribly. It turned out that the cheap-o powder we'd been using does not dissolve properly when used in cold fill machines. We were told to use a better quality powder and once a month put a large handful of soda crystals in the drum and run a hottest wash cycle BUT WITHOUT ANY WASHING IN THE DRUM. I have to say that this procedure has cured our problem completely. Also, whenever you don't use the machine for more than a day or two, leave the drum door ajar to provide a bit of ventilation.

[ccullen]

[quote="Dadwood"]I expect by now you will have solved your problem but as I've only just read of your dilema I thought I'd reply just in case you are still suffering. We had precisely the same problem a year ago. When an engineer visited he had to remove the pump and all the rubber pipes and gaiters from underneath the drum and clean them all. They were all choked up with a white paste-like residue that stunk terribly. It turned out that the cheap-o powder we'd been using does not dissolve properly when used in cold fill machines. We were told to use a better quality powder and once a month put a large handful of soda crystals in the drum and run a hottest wash cycle BUT WITHOUT ANY WASHING IN THE DRUM. I have to say that this procedure has cured our problem completely. Also, whenever you don't use the machine for more than a day or two, leave the drum door ajar to provide a bit of ventilation.[/quote]



Thanks very much for contacting me, and I'm glad to know it's not just me that's had this problem! I'll give your advice a try. And I think I'll get an engineer to call also, to see if the pipes, etc do need a clean - but it sounds like they do. Thanks again.

[TheDoctor5]

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