Hi there, I have a client I'm helping with a dispute with her electric supplier
up until a fault was fixed she had unusual electric usage and I had to visit her just before christmas as she had lost power all together. it turned out there was a problem with the meter and the supplier was called in to fix it.
They had to re-fix the main supply tails bringing power to the meter as one of them was loose and that tallied with the client saying she had buzzing noise coming from the meter cupboard, my question is would this fault which I beleive had been there for quite a while, had an effect on her usuage by increasing the readings on her meter because now its been fixed her usage is more balanced and she hasn't changed how she uses her appliances.
I would appreciate some feed back as the suppliers are not moving on this
Hi don't really want to get involved in a dispute, If it was the tails prior to the meter. I can understand the buzzing, but as the consumers energy usage is measured between the meter and the system it is suppling, can't see how it could have measured any energy loses between the loose tail connections before the meter?
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