Can anyone please help.
I have just had a new gas fire fitted when i use it the flames are hittng the ribbs on the hot box and causing bright red glow which is taking away the look of the fire. The gas fire is a pbble affect and hot box is a deep ribbed design.
We have had the installer back out and he moved around the pebbles a few times and said there was nothing he could do.Also spoke to the shop and told not to have the fire too high.
is there anything that can be done or has anyone heard of thios before.
any advice will be welcomed