Hi, this isn’t exactly a DIY question but I entered home improvement in google and this site was first on the list, so I hope my post is ok. I’m looking for a company to replace some rotting wooden windows with UPVC, I’ve seen a company in my local press (london) called OPW windows, I’ve tried to find some customers opinions on the web but have had no luck. If anybody has had any work done by them, please could you give me your opinion on their work. Many Thanks
If you are referring to OPW Ltd of Walthamstow... then yes, and wouldn't ever deal with them again!!!. After threatening to break legs if we didn't pay all the money up front, and demanding cash (who can lay their hands on 10k in cash these days in 2 hours??) having got all the money by bank transfer we've been left with an unfinished building, heating system that has been broken, and rising damp. Now we were looking for a conservatory rather than just replacement windows.. so you might be better off, and 99% of the work the DID do was of good standard ... so my advice, tread carefully and insist that if they want the work they accept payment by cheque only when you are satisfied with the work. Their salesman was featured on Cowboy Builders... if only we'd seen the programme before we spoke to them! Good luck
Be Careful. Products are nice. stinkers to deal with. They just want to get the deal in writing, old fashioned sign the deal and worry about any problems later. we signed for an expensive job, they then CHANGED the price TWICE just before installation, final total was 30% increase!
we refused and demanded the deposit back. they are NOT VERY GOOD at this, despite demanding the deposit on the day of taking the order! you will wait weeks for your deposit back, and dont expect to speak to anyone past the front desk. We had the cheques in the post syndrome, then when it was collected by hand, they had forward dated it!!! Find another glazing company is my advice if its a big job.
I live near this company and went in to simply make an enquiry. I ended up being totally pressured into signing for a deal with which I was not comfortable. I accept that this is my fault. In the end I agreed in excess of £4,300 for new French windows and a new front door. The front door is dreadful: you can wobble the middle panel with your hand. It's going to be replaced because the door isn't what we ordered and it's what they stuck in in the meantime When I went to the shop to complain, and also to refuse to sign the 'satisfied customer' sheet I was told that they wouldn't get paid unless I did. I also complained that the front door handle was very unstable. The man spoke to me as if I was an idiot saying that it only needed tightening up so what was I complaining about? All the doors to the inside were left open so, after a hard day's work, I've just spent 2hrs cleaning up the mess. Don't use this company. It's high pressure sales of the worst order and the attitude stinks. Also, they took away the original front door with a lovely cast iron knocker on it: thoughtless and inconsiderate.
I have used the said company earlier this year for an orangery and full house window replacement. I found the company provided excellent products, great workmanship and was constantly contacted by the office to notify me of the next stages and so on. I therefore would recommend and have even done so and they in turn have placed orders and had a great job done. I think everyone is entitled to their own opinion however seems quite harsh that if what has been said on here was true surely you wouldn't just post in a forum like this you would deal with on a private basis. But I guess we all aren't the same!! I would use again and continue to recommend.
I unfortunately used OPW. I agreed to have windows and doors fitted onto a new extension and built the extension and openings based around the agreed price. Once built they were contacted to arrange instalation, after waiting and waiting they eventually contacted me and increase the price also by 30% as a previous person mention. I felt I had no choice but to agree as I had an extension which needed to be finished. I then wait another month expecting an instalation date to be confirmed and instead I again get a call but now saying they were cancelling my order because it still wasn't enough money! Anyway even though they agreed to return my deposit they wouldn't do so until I signed their letters which never seemed to arrive in the post or their emails which also disappeared down some black internet hole, when eventually they received my email of course their cheques also would always get lost in the post too. No one would return my calls and there was always limited staff available. Eventually I had to take out a court order before I got my money back. I evenually had my windows and doors fitted by another company who did an excellent job for less than the 1st price I was quoted by OPW! Stay away from OPW they are nasty and rude also and to answer Chingfordgirl's question the reason we post on these forums is to protect innocent people from these cowboys!
PLEASE PLEASE PLEASE!!! Stay away from OPW windows & conservatorys Chingford Road. They are conmen and take your money and do NOT complete the work. They have recently changed their name to OPW by Design it is run by the same people they have just changed the Directors name (trading under the same address) We first saw this company being advertised in the Enfield Gazette & Advertiser so we thought it would be a reputable company. WE WERE WRONG. We commissioned the company to install our conservatory from the beginning their was issues with workmen not turning up, materials not delivered. The only time they turned up was to be paid (payments was in stages). After severel weeks of constant promises and lies many many phone calls to a rude (emma - project manager) who would shout at me and then slam the phone down. The surveyor Stewart ensured me the works would be completed but when the day came, calls where ignored and messages not returned. After Three months we were left with two walls and dodgy foundations. We had to commission a seperate surveyor (more expense) who said he was aware of the company and their poor reputation - the work that was done was to a substandard and we have had to engage our own builders to make good their appauling work and finish the work! OPW took all our money and did not finish the job - we are in the process of trying to recoup our monies through the courts and subsequantly they have changed their name to OPW by design. Chingofrd girl sounds like someone who works for the company. Please stay away and save yourself the heartache and inconvenience we have suffered!!!!
Hello I've only just come across this page and site Feel very grateful that I have all the walls and glass - although then doors don't fit they were AWFUL to deal with, as previously mentioned, there were agressive threats to life and limb, requests for cash, no invoice, demands for all the money to finish the job. We have spent about £2000 sorting out the heating that their plumber bodged.
On Friday 10th February the company went into Adminsitration, so any court action against OPW Limited (or bailiffs) is pointless, and although OPW By Design Limited is undoubtedly the new trading name of the company, don't expect any of the guarantees to be honoured....
Wish we;d never dealt with these people!
Channel 5 are currently making a documentary about them in their "cowboy builders" brand, to get involved talk to Ricochet productions
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