In these terms of sale, “we” means DIY Doctor DIY Store (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
By placing an order through our site, you warrant that:
You are legally capable of entering into binding contracts; and
You are at least 18 years of age.
Visa Credit, Visa Debit, Visa Electron and MasterCard are accepted as methods of payment. All transactions are in pounds sterling.
We deliver throughout the UK. We do not currently deliver overseas.
See our Delivery and Returns page for all available delivery services.
In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.
Risk and Title
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
All prices quoted are inclusive of VAT unless you have opted to use our ‘display excluding VAT’ facility. The only possible additional charge above the price quoted for the item is a carriage charge and an optional additional charge for a next day delivery.
The VAT element of each purchase is clearly detailed on the DIY Doctor DIY Store invoice.
Please note that the prices shown are the DIY Doctor DIY Store prices which may differ to the in-store prices of your chosen associate retailer.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
DIY Doctor DIY Store take great care to ensure that all the products featured on this website are of a high quality.
As part of our commitment to quality we provide 1 year’s guarantee on all Hand Tool products on this website provided that they have been used, at all times, in the correct manner. However in many cases, due to the exceptional quality of the products, the manufacturers will give much longer guarantees on their products.
As far as Power Tools are concerned DIY Doctor DIY Store follows the manufacturer’s policy, details of which will be included with the product.
If a product is faulty and under guarantee you should follow the procedures detailed below.
Offers and Vouchers
All offers and vouchers are limited to single use per person, unless otherwise stated in the offer terms. No offer or voucher can be used in conjunction with another offer or voucher, unless otherwise stated in the offer terms. DIY Doctor reserves the right to withdraw any offers or vouchers without notice, at any time, although we will endeavour to notify customers and suppliers where possible. The offers or voucher are deemed to have been withdrawn when they have been removed from this website.
It is the customer’s responsibility to confirm that they have met the offer conditions at the time of checkout or ensuring that the correct discount has been applied at the time of purchase as it will not be possible to retrospectively apply any offer or voucher. This includes ensuring that any offered, discounted or free products are included in the basket at check out. Products offered are subject to availability and may be sent separately.
All offers and vouchers are not for resale. All offers are subject to acceptance under DIY Doctor’s standard terms and conditions.
Cooling Off Period
You may, if you wish, cancel your order for any reason within 14 days starting on the day after you receive the goods. To do this you will need to notify us either in writing or by contacting us on 0845 634 2179 that you wish to do this, specifying the order number of the order to be cancelled. If you do this we may ask you to pay the cost of returning the goods to us but, apart from this, the whole of your money will be returned to you within 30 days of such cancellation, and where asked to do so, having received the returned goods.
Returns and Refunds : Items not required
We at DIY Doctor DIY Store aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 14 days of receipt as long as it has not been used and is returned in its original undamaged packaging.
All you need to do is to contact us on 0845 634 2179 and we will issue you with a Returns Form and Returns Code, explain our simple Returns Procedures and discuss with you the easiest and most convenient way for you to return the item(s) to us. You should then return the item(s) to us by the agreed method together with a completed Goods Return Form. Unfortunately we cannot accept proof of posting as confirmation of delivery.
Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging. Unless otherwise agreed, you will be responsible for the costs for returning the goods to us.
Please ensure that the products are suitably packaged as we cannot be responsible for damage that might occur in transit. It is advisable to ensure that all the goods are unpackaged (only remove the packaging used for transit with the courier), inspected and repackage adequately before returning them to us, even if you intend to return the good immediately.
Faulty, Incorrectly Supplied and Damaged Items
If an item has been incorrectly supplied, received damaged or is faulty then all you need to do is follow the Returns Procedures detailed above. We will then arrange collection of the item(s) free of charge.
Upon receipt of the item(s) we will refund the full value of the goods and any carriage costs within 30 days. Please note – any damaged items need to be reported to us within 3 working days of the delivery date.
We do not deliver outside of the UK. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulation for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications should be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to DIY Doctor DIY Store, The Workshop, Newbury Works, Coleford, Somerset, BA3 5RX. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any other of the ways specified in the previous paragraph under the heading ‘Written communications’. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
Events outside our control – ‘Force Majeure’
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ‘Force Majeure’ Event. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms and conditions.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or any other changes. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Contract Information and Governing Law
A Contract is formed between you and DIY Doctor DIY Store only when you have received confirmation that your order has been dispatched and you are notified of the order number on the screen and by E-Mail. We may withdraw this offer to supply up until the point of dispatch confirmation.
For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and DIY Doctor DIY Store will agree to submit to the non-exclusive jurisdiction of the English Courts.
The contract between you and us will be conducted in English.
All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of DIY Doctor Limited or their designers and content and technology providers. All Rights Reserved.
You are permitted to copy and to print all or part of this website for the purpose only of placing an order with DIY Doctor DIY Store. Any other use or reproduction of this website or any of its components is strictly prohibited without the prior written permission of DIY Doctor DIY Store.
Whilst great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. Without in any way reducing or affecting your statutory rights, DIY Doctor Limited (Trading as DIY Doctor DIY Store) makes no representations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.
A) We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
B) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
C) This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence;
b) Under section 2(3) of the Consumer Protection Act 1987;
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability,
D) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
a) loss of income or revenue
b) loss of business
c) loss of profits or contracts
d) loss of anticipated savings
e) loss of data, or
f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable];
provided that this clause D shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause A or clause B or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause D.
Your Statutory Rights are unaffected by anything appearing in these terms and conditions.
Our full name is DIY Doctor Ltd
Our principal trading address is: DIY Doctor Ltd, The Workshop, Newbury Works, Coleford, Somerset, BA3 5RX
Our company registration number is 05863375
Our email address is firstname.lastname@example.org
Our V.A.T. number is 811 1347 74.