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As hundreds and hundreds of our users experienced problems with crown paint when the sun came out, we decided to monitor our forum to learn a little more about their complaints.

It seems Crown have come up with a few different resons for the smelly paint problem but none that have resolved the problem.

DIY Doctor wrote to Crown Paints to try and get them to communicate directly with the forum users and assure them that everything was being done to resolve the problem.

Here is the email we received through their PR department. Lets us know if this answer helps.

Dear Mr. Edwards

Many thanks for your email and highlighting the discussions that are occurring on your site.

We would like to assure you and the visitors to DIY Doctor that Crown Paints takes all customer comments and complaints seriously.

Crown Paints has a robust customer complaints procedure in place which is British Standard accredited. We constantly monitor, record and track the performance of our products in line with customer needs and we are always disappointed to hear of any customer complaints. In response to the issues discussed on your site our technical department are undertaking a review and will provide feedback when this review is completed.

We always encourage our customers to contact us via our Paint Talk helpline 0870 2401127 and will always endeavour to assist, advise and resolve any issues related to our paint as quickly as possible.

We would be happy for you to publish our response on your forum.

Crown Customer Services Dept.

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