I have recently moved into a new house and contacted British Gas to service my boiler, it is a combi boiler in the kitchen, they claim that they are unable to service it cause they can't get one side of it as it's too near the wall, however ive heard Scottish Power has serviced it the past 5 years.
Do I have to get my boiler moved by an inch or can it be serviced?? Is this an expensive job to be done as it also means moving a couple pipes leading from it?
Im really unsure if they are just trying to make money out of me by having to move it or not and can any corgi engineer do the job?
which boiler is it? chances are the engineer you had has worked on them before and struggled trying to replace a component, probably the dhw plate heat exchanger or a diverter valve because of poor clearances.
Could be that there is a known circumstance where there is a known fault that occurs and so they have to check a certain aspect of the boiler. A good example is the old potterton Netaheats (not a combi) which can rot through and become dangerous, etc.
British gas engineers are req'd by company policy to take on every boiler they visit on a first visit unless there is good cause not to. As much as i hate to admit it, i know...
As for selling, the engineers are pushed to cell Carbon monoxide detectors, magnetic filters, scale reducers, not re-siting boilers.
And unfortunately it's not always just the case of moving a few pipes, it is also a case of re-siting the flue, etc etc
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