DIY Doctor

Main navigation

Had Anyone Else Used Your Timber Windows Ltd Dagenham

Postby handiegirl » Thu Apr 07, 2016 10:13 am

has anybody used this company?? We recently had bay windows from them - the windows looked quite nice until they were installed. They were evidently too tall and too narrow. Lots of damage done to get them in and then a 25mm gap down each side of the jambs where a 5mm tolerance is the industry norm. I am not happy but Building Regs do not specify a gap size so I am fearful they may yet get a FENSA certificate (3rd inspection yet to take place - failed the first two) Any comments or advice gratefully received
Rank: Labourer
Progress to next rank:
Posts: 2
Joined: Thu Apr 07, 2016 9:53 am

Postby diydoctor6 » Wed Jul 20, 2016 9:00 am

This sounds a trick situation. You have two issues; firstly the FENSA certificate determines if the windows meet building regulations. The aesthetics/quality of the job (assuming the FENSA certificate has been issued) needs to be addressed directly with the firm who fitted them.

You should always keep a good pictorial record of what has been done and where you are not happy.

If the company you mention is Your Timber Windows Ltd (I couldn't any other likely company in the area with a quick Google search), then they are part of Which's Trusted Trader Scheme. You could contact them to provide your feedback, particularly if you feel that Which? should know about the quality of the work done for you.

You can also contact the window manufacturer (rather than the fitter) to see if the windows have been fitted in the manner that they would expect.
Rank: Ganger
Progress to next rank:
Posts: 145
Joined: Thu Feb 05, 2009 1:54 pm

Display posts from previous
Sort by
Order by

  • DIY How to Project Guides
  • DIY how to tutorial projects and guides - Did you know we have a DIY Projects section? Well, if no, then we certainly do! Within this area of our site have literally hundreds of how-to guides and tutorials that cover a huge range of home improvement tasks. Each page also comes with pictures and a video to make completing those jobs even easier!

  • Related Topics