Hi, My son has just informed me that our external kitchen door is unlockable, the door has a standard mortice lock with additional hook locks operated by lift the door handle upwards.
When unlocking the mortice lock aand then depressing the door lever down all that happens is that the mortice lock retracks but we cannot dis-engage the hook locks as the handle on the door moves quite freely.
Can I by taking of the door handle mechanism and spindle release the hook locks or do I need a tradesman?.
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