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Reclaiming Back NEFF Engineer Call out Charge

Postby billobach181 » Tue Jan 05, 2016 8:39 pm

My NEFF Oven started to blow fuse when temperature knob was turned to a selected temp. Called out NEFF Engineer at £95. After checking he said he could not find fault but he could take oven apart but this could cost me as much as £300 to £400. I declined this option.

A friend who is an electrician took look an found the problem in 20 minutes which turned out to be a faulty bottom heating element.

My question is: Am I in my right to claim back my £95. After all I paid £95 to NEFF just to be told the oven was not working which I new in the first place.
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