cowboy customers


Postby bwhomeresponse » Fri Nov 11, 2011 9:51 am

matt jonathon and dom seem to relish confrontations with cowboy builders and quite rightly so, but we do not hear enough about the customer from hell. we have all had dealings with them. why is it that some people relish being confrontational and difficult. anything for an easy life.
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Postby hoodwinked » Sun Oct 13, 2013 8:32 pm

I may well have been the punter from Hell for the shower that messed up my job but even my protestations hitherto have come to nowt. The problem is that anyone can call themselves a builder. When anyone from the Gas, Electric or Water Company comes to our door they show an I.D. card that at least means something. Bob the Bodger could have been let out of Broadmoor the day before they knock on your door and start to ruin your property and finances. Bringing back proper apprenticeships should help, longer college courses and something that can be won by proving skills and shown to the punter perhaps?

Here's my £115,000 disaster: http://www.project-management-iom.info/home.html watch n weep.
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Postby Curlewhouse » Wed Dec 31, 2014 9:43 am

I think it's fair comment that there are probably as many "rogue" customers as there are builders, though a rogue builder probably gets to snare more victims numerically. But for a small firm or one man operation, one rogue customer could destroy the business. Not sure what the answer is, as there is too much legislation in the UK anyway and adding more and more all the time is surely not the answer to everything. It's a good point that any old toerag or criminal can set up and say he's a builder - I worked for the police force for many years and we used to see known crooks setting up all the time. Most times doing groundworks, driveways, gardening etc, and there is nothing in law to stop them. It must drive the good legitimate guys mad in getting tarred with the same brush, and when these cowboys also can undercut them of course.
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