Good Morning. We moved to a new house and it was 23rd January, late afternoon and we found lots of water in ground floor. Leak was from Hep2O 15mm Corner Elbow, I had not isolated the outside tape thinking it was not severe weather yet (North East, within 3 miles of Newcastle). Bellway refusing to entertain so currently reaching out to Insurance Company. Bellway emergency engineer (Plumber) visited our house and after visual inspection gave the below report despite telling us that Bellway need to send somebody to investigate whether part is faulty or incorrectly fitted. " I have spoken to our engineer who attended and he has advised that the leak was caused due to the outside tap not being isolated the pipework has frozen and caused the elbow to burst causing the leak." Insurance Company plumber wrote this in Description of work: "Replace Straightfit Connector + Elbow 15mm plastic small section 15mm copper pipe 6". Burst Fittings to outside Tap"
We are trying to ascertain what is the issue? Bellway refusing to investigate further and they stated even Insurer work description clearly states burst fitting. I also spotted that pipe attached inside to wall was not properly insulated. I could feel the cold air. I tried asking Insurance Company plumber if he did anything with insulation and he didn't reply. Asked Bellway to investigate that if cold air still coming inside under the Kitchen basin has created this issue, they refusing to do that. From outside this Hep2O part looks allright. I sent the video to insurer plumber but he didn't respond anything. I have sent the video of part to Bellway and awaiting their response. I am simply looking for an honest investigation. Reaching out to community for help. Do I need to reach out to Hep2O and if yes how do I reach out to them to ascertain if it's faulty part but why they will accept the blame? So if I reach out to neutral party who will it be?
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